Return & Refund
Return & Refund Policy
Our Promise to You
At Nuri, we want you to love every purchase. If something isn't right, we're here to help.
Order Cancellation
You may cancel your order at any time while it is still being processed. Orders can be cancelled when the status is pending, confirmed, or processing. Once an order has been shipped, cancellation is no longer possible.
To cancel, email us at nuri@shubhamos.com with your order number and the word "Cancel." Cancellation is completely free.
Returns & Refunds
We stand behind the quality of our products. If you receive a defective or incorrect item, please contact us within 7 days of delivery at nuri@shubhamos.com with:
- Your order number
- A description of the issue
- Photos of the defect or incorrect item (if applicable)
We review each case individually and will work with you to find a fair resolution — whether that's a replacement, exchange, or refund.
What We Need From You
- Items must be unused and in their original packaging (for defective/incorrect items).
- Contact us within 7 days of receiving your order.
- Provide clear documentation of the issue.
Refund Processing
If a refund is approved, it will be processed to your original payment method within 5–7 business days.
Shipping Costs
- If the return is due to our error (defective or wrong item), we cover return shipping.
- If you change your mind about a purchase, return shipping is the customer's responsibility.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons. These will be clearly marked on the product page.
Need Help?
Reach out to us at nuri@shubhamos.com — we're happy to assist.
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